Professional Experience
Where Theory Meets
Operational Reality
My research credibility is grounded in lived professional experience at the intersection of large-scale retail operations and data analytics.
Quality & Operations Analyst (FC Quality – Jackpot Operator)
Amazon Fulfillment Center · Union, Ohio
Apply real-time operational data analytics to identify systemic quality inefficiencies across high-throughput fulfillment processes. Monitor inventory metrics against performance benchmarks using enterprise analytics software. Generate data-driven diagnostic reports contributing to continuous improvement protocols. This role provides direct practitioner access to large-scale consumer fulfillment data that informs research on workforce analytics and operational intelligence.
Amazon Locker+ Customer Service Associate
Amazon · Dayton, Ohio
Delivered customer service analytics for Amazon Locker+ operations, managing customer inquiry resolution, operational workflow optimization, and real-time customer satisfaction monitoring. This role provided first-hand insight into last-mile delivery consumer behavior patterns — a key data domain for research on e-commerce and consumer experience analytics.
Operations Trainee
Sbocho Drinking Water · Dhaka, Bangladesh
Monitored daily operations for regulatory compliance; performed data entry and document management system operations; assisted in developing operational efficiency improvement procedures. Gained foundational experience in supply chain operations and data-driven process management in a resource-constrained emerging market environment.
Administrative Manager
Artisun Education Academy · Dhaka, Bangladesh
Managed executive calendar, operational planning, and CRM platform administration for an educational services organization. Oversaw CRM data updates, report generation, and system troubleshooting — providing early hands-on experience with CRM analytics that now informs my research on CRM adoption for small businesses.